Astra Skl was founded in Switzerland and operates primarily across Europe. Our brand identity is rooted in Swiss quality, precision, and a modern streetwear mindset.
About
Astra SKL Brand
What makes Astra Skl different?
We focus on perfectly matched unisex streetwear using consistent colors, high-quality fabrics, and clean modern cuts. Every piece is designed to coordinate effortlessly, creating a complete, harmonious look.
Are all your products unisex?
Yes. All Astra Skl clothing is designed with a true unisex fit, ensuring comfort and style for everyone regardless of body type.
Do you plan to expand product lines?
Yes. While we currently offer Sweaters, Jackets, Pants, and T-shirts, new categories and collections will continue to roll out as the brand grows.
What is the long-term vision of the brand?
Our future goal is to introduce a full outfit builder, allowing customers to create coordinated tops, pants, jackets, and more—each produced with matching materials, shades, and finishes.
What fabrics are used in your clothing?
We use durable, high-grade materials selected for comfort, longevity, and premium feel. Fabrics vary per item, but all follow strict quality standards.
Product Quality
and Materials
How do you ensure color consistency?
All Astra Skl pieces are produced using uniform color codes. This guarantees that sweaters, jackets, and pants from the same shade category match perfectly.
Are the items durable for daily wear?
Yes. Our products are designed for long-term use and frequent wear, maintaining shape, color, and quality over time.
Do you follow Swiss quality standards?
Absolutely. Our brand identity is based on Swiss precision—clean stitching, strong fabrics, controlled coloring, and reliable finish.
How accurate are the product photos?
Product photos closely represent the real items. Colors may vary slightly depending on device screen settings, but we maintain high accuracy.
How do I choose the right size?
Each product includes a detailed size guide. We recommend checking measurements carefully before ordering.
Sizing, Fit and
Measurements
Is your sizing true to fit?
Yes. Our sizing follows a true unisex standard, offering a balanced fit for both men and women.
Do you offer size guides?
Yes, each product page includes measurements for chest, length, waist, and more to help you choose confidently.
Are your clothes suitable for all body types?
Yes. Our cuts and fits are designed to be inclusive, flattering, and comfortable for various shapes and sizes.
Will you introduce more size ranges?
As the brand expands, we plan to introduce additional sizes to reach an even wider audience.
Which countries do you ship to?
We currently ship across Europe. Additional regions may be added as the brand grows.
Shipping, Delivery
and Handling
How long does delivery take?
Delivery times depend on your location. Most orders arrive within a few business days.
How do I track my order?
After your order is shipped, you will receive a tracking link via email to follow your package in real time.
Do you offer express shipping?
Express delivery options may be available depending on your destination. Check the checkout page for details.
Are there extra shipping fees?
Shipping costs vary by country and are clearly displayed at checkout before payment.
What is your refund policy?
We offer refunds according to our official Refund Policy page. Items must be returned in unused and original condition.
Returns, Refunds
and Exchanges
How do I return a product?
Simply follow the instructions provided on our Returns page. Contact us if you need assistance.
Can I exchange an item for a different size?
Yes, exchanges are available as long as the requested size is in stock.
How long do refunds take to process?
Refunds are processed as soon as we receive and inspect your returned item. Processing times may vary by bank.
Are return shipping costs covered?
Return shipping costs depend on the situation and country. Full details are listed in our Refund Policy.
Which payment methods are accepted?
We support major payment methods including credit cards, debit cards, and secure online payment systems.
Payments, Billing
and Security
Is TWINT available at checkout?
Yes. TWINT is an essential payment method and is fully integrated on our store.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure, PCI-compliant payment gateways.
Can I use discount codes?
If you have a valid discount code, you can enter it during checkout for an immediate reduction.
Why was my payment declined?
Declines may occur due to insufficient funds, incorrect information, or bank restrictions. Try again or contact your bank for details.
Will the outfit builder be available soon?
We support major payment methods including credit cards, debit cards, and secure online payment systems.
Future Features
and Innovations
How will the customization system work?
Customers will be able to choose a top, pants, jacket, and t-shirt model, each perfectly matched in color and fabric.
Will customizable sets include all clothing types?
Yes. The vision includes hoodies, sweaters, pants, jackets, and t-shirts.
Will matching colors be guaranteed in the future?
Yes. The custom outfit builder will rely on items made from identical material batches and color codes.
Can customers pre-order upcoming features?
Not at the moment. All updates will be announced through our website and newsletter.
How can I contact Astra Skl support?
You can reach us anytime at astraskl-info@mail.ch. Our team will respond as quickly as possible.
Order Support and
Customer Service
What should I do if I entered the wrong address?
Please contact us immediately. If the order has not shipped yet, we can update the address.
What if my package arrives damaged?
If your item arrives damaged, contact us with photos and your order number. We will assist right away.
Can I cancel my order after placing it?
Orders can be canceled before they are processed. Contact us quickly for assistance.
Do you provide customer support in multiple languages?
Yes. We support French, English, German, and Italian—matching the multilingual nature of our website.
What is the 1 Franc Pledge?
For every sale, Astra Skl donates 1 Swiss Franc to help people in difficult or vulnerable situations.
Social Responsibility
And Giving Back
Who benefits from the donations?
The contributions support local initiatives and individuals who require essential aid and assistance.
Is every purchase contributing to the pledge?
Yes. Every single order includes a symbolic contribution as part of our brand values.
Why is giving back part of your identity?
We believe money is energy that should circulate and uplift communities. Giving back is central to our mission.
How can customers support the initiative further?
By sharing our message, supporting our movement, and choosing ethical fashion, customers help strengthen the impact.
Do I need an account to order?
No. You can check out as a guest, but creating an account helps track orders and access faster checkout.
Website, Accounts and
Technical Issues
Can I shop in multiple languages?
Yes. Our website supports French, English, German, and Italian for a seamless shopping experience.
What if the website doesn’t load correctly?
Try refreshing the page, clearing your browser cache, or using a different device. If the issue continues, contact us.
How do I subscribe to the newsletter?
Enter your email in the newsletter section at the bottom of the website to join our community.
How do I reset my account password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.